Incident Management

Incident Management

Collabshield’s unique workspace approach makes incident management easy, safe and efficient

An incident-centric workspace for all IT ops can be created on-demand. It contains a run-book, team, devices, topologies, tools, documents, and other necessary resources

Workspace can be used as a simulation environment and can also be pre-created beforehand to shorten the incident solving time

Engineers can work in the same workspace to solve the problem together without depending on any other collaboration tools

Each workforce, including in-house engineer, third-party engineer, and freelancer, has a dedicated account registered with their real identity, which MFA can authenticate. The account can also be created for a contingently invited engineer. Each account is assigned a role and managed under an organization, and the role and the organization define its least privilege and the session control policy for each IT operation involved

Built for Remote IT and Distributed Resources

Engineers can work in the same workspace to solve the problem together without depending on any other collaboration tools